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UNIVERSITY OF MARYLAND IN EUROPE

INSS 525 Individual and Group Dynamics in Systems

William Keller

Tel: 727-2917

E-mail: wkeller@faculty.ed.umuc,edu

Center/Site: Rota, Spain

Times: Term 3 (16 Jan - 9 March) Saturdays and Sundays 09:00 - 16:00.

Dates: 27/28 January, 10/11 and 24/25 February, 10/11 March

Welcome to the course. Please do not hesitate to contact me to discuss problems or any other aspect of the course. I will always be available from 16:30 to 17:00 Monday to Thursday and before and after class. If more time is needed feel free to either talk to me in person or by e-mail to: wkeller@faculty.ed.umuc,edu.

Prerequisites: INSS 510 or INSS 520 or INSS 530 or permission of the instructor.

Required Text: Clicks and Mortar: Passion Driven Growth in an Internet Driven World, by David S. Pottruck and Terry Pearce, 2000, Jossey-Bass, San Francisco, CA, USA, ISBN 0-7879-5273-7W01

Course Description: Many information systems fail due to organizational and behavioral issues. This course will examine the dynamics of individuals and groups as they relate to the design, development, and implementation of information systems within organizations. Information systems will be discussed within the context of an overall socio-technical framework. The organizational culture and politics of change within groups will be discussed. The role of the system analyst as a change agent will be examined

The objectives of this course are:

1. To explore corporate culture as today's primary driver of growth and the ways to create, improve, and sustain it ("through language, image and ritual") for the wired era.

2. To examine the way our technology-dominated environment impacts organizational behavior and the qualities leaders must possess (personal integrity and communication) to inspire the "breakthrough thinking" needed to thrive.

3. To investigate basic tools like measurement, marketing, and customer relations and describe how they can be up-dated for this braved new cyber world.

4. To discuss what it takes to build a high-growth organization in today's electronic environment. It is the passionate business practices that are dynamic, and that are anchored by the principles that make a company a success in h first place.

5. To explore why culture, personal leadership and the transformation of business practices are the keys for leaders, employees, investors, and customers to all come out on top in this high-stakes, opportunity rich economy.

Grades

Midterm

100 points

Final Exam

100 points

Cases

100 points

Article presentations

100 points

Group project

100 points

Total

500 points

450-500 points

A

400-449

B

350-399

C

Below 350

F

Tentative Schedule

27 Jan AM

Introduction

 

27 Jan PM

Culture

Chapter 1

28 Jan AM

Sustaining Culture

Chapter 2

28 Jan PM

Commitment

Group Project Assigned

Chapter 3

 

 

 

10 Feb AM

Case 1 Discussion

Case 1 Due

10 Feb PM

Leadership

Chapter 4

11 Feb AM

Communication

Chapter 5

11 Feb PM

Innovation

Article presentations

Chapter 6

 

 

 

24 Feb AM

Midterm Exam

 

24 Feb PM

Future

Chapter 7

25 Feb AM

Technology

Chapter 8

25 Feb PM

Article presentations

Case 2 Discussion

Case 2 Due

 

 

 

10 Mar AM

Case 3 Discussion

Marketing

Case 3 Due

Chapter 9

10 Mar PM

Brand

Chapter 10

11 Mar AM

Final Exam

 

11 Mar PM

Group Project presentations

 

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